Please fax or email requests for price quotes with all information necessary for your order. We will respond via fax or email. Quotes must be in writing and must have a quote number to be honored. Quotes are valid for a period of 30 days unless otherwise specified on the quote form.
Please e-mail all quotes and inquiries to firstname.lastname@example.org
(please make sure 'quote' is somewhere in the subject line)
We require a signed purchase order for each order placed. All orders must be submitted in writing, outlining complete order details including item numbers, ink/thread colors, item colors, print locations, design size, shipping method requested and in hands date. They may be submitted via fax, U.S. mail, or e-mail. In order to avoid errors, we do not accept orders over the phone for printed items.
Meeting your deadline date is as important to us as it is to you. We will make every effort to do so without any additional charges. Orders are scheduled after receipt of the written order, payments required, and art approval. Normal production time is 7 to 10 business days after art approval/confirmation is received. Due to seasonal high volumes, production time may vary. You will be notified of extended production times upon receipt of your order, or you may call to verify production times.
We will make every effort to fill your order at no additional cost. However, if necessary, rush ordering is available as scheduling permits. Please call to verify if we are able to meet your in hands date requirements. For less than our standard 7-10 days production please add an additional 20% up charge. Standard production time is 7-10 business days from the date the artwork is approved/confirmed and payment arrangements have been made.
Terms are NET 30 days with approved credit. All first time orders are pre-payment. We accept most major credit cards. We require a written and signed purchase order for all orders. Over due invoices are subject to 1 1/2% interest charges per month on unpaid balances. Customers with a late payment history will be placed on pre-pay terms. All fees and expenses associated with the collection of past due invoices will be charged to the customer.
We keep art designs on computer file for a period of 36 months. All screen charges apply for re-orders.
Random samples are available for most items and are billed at end quantity price plus shipping.
Drop shipments are available at no additional charge for the first 2 locations. For each additional location, there will be a charge of $5.00. Orders are shipped F.O.B. We accept no responsibility after orders are shipped.
We do not accept C.O.D. orders.
We do not charge for paper or email proofs and all artwork must be approved before scheduling or production begins. Proofs are sent via fax, email, or mail. We will send a proof for orders received with customer supplied artwork for confirmation of art and order information.
Swatch samples of standard ink colors are available at no charge. PMS/Pantone color matches are available for a minimum fee of $40.00. Call for information and pricing for your colors required. We will attempt to match colors as closely as possible from standard ink colors available.
Printed product samples are not available on most items. A digital or paper proof of artwork is provided at no charge prior to production. Random samples are available. Many items decorated by embroidery are available in quantities as few as one, however, all digitizing and shipping fees are required.
Product colors may vary from dye lot to dye lot.
LESS THAN MINIMUM ORDERS
Our minimum order for screen printing is 24 pieces for one ink color / location (1 Screen) and 36 pieces for 2 or more colors. Less than minimum is available for an up charge of $20.00 NET (flat fee) as follows:
One color/one location (1 Screen) - Absolute minimum of 12 pieces with $20.00 less than minimum upcharge.
Two or three colors / multi location imprints (up to 3 screens total) - 24 pieces with $20.00 less than minimum upcharge.
Four or more colors / multi locations (4 or more screens) - 36 piece minimum. Less than 36 pieces for 4 or more screens is not available. If a white underbase imprint is required for dark garments, the underbase counts as the first color (screen).
Blank and stock retail items can be returned within 5 business only if in original, un-damaged resellable condition for full refund excluding shipping charges. No cancellations after authorized work has begun. No returns or refunds for personalized or customized items after approval.
For any orders containing 4 or more shirt colors, there will be a charge of $5.00 per shirt color for sorting services!
WE RESERVE THE RIGHT TO REJECT PRINTING DESIGNS BASED ON CONTENT
We do not print designs containing (or having affiliation with) pornography, rock and roll bands, country music, bars, or casinos.